FAQs

FAQs – Perollar.com

What payment methods do you accept?
We accept VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, and PayPal.

How do I know if my payment was successful?
After placing your order, you will receive an automatic confirmation email.
Please keep it for reference until your package arrives.
If you don’t see the confirmation, check your spam or junk folder.
Still missing? Contact us at support@perollar.com and we’ll assist you promptly.

Can I update my billing or shipping details?
Yes! Contact us at support@perollar.com as soon as possible.
We can make changes if your order hasn’t been shipped yet.

Can I send my order as a gift to a different address?
Absolutely. We can deliver your order to a different address if it’s a gift.
Just enter the recipient’s details at checkout.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number within 24 to 48 hours.
Use this number to track the progress of your delivery.

How long does it take to process my order?
Orders are processed within 1 to 2 business days.
Please note that processing does not occur on weekends or public holidays.

What are your shipping costs and delivery times?
We currently offer free standard shipping, with delivery estimated between 7 and 10 business days for all orders.
For more information, refer to our Shipping Policy.

How can I contact Perollar for support?
For any questions or assistance, email us at support@perollar.com.
Our support team is here to help you at every step.